13th Floor Elevapors ships all orders via the United States Postal Service. Shipping & handling charges are based on the items purchased.
*For all US orders, please allow 7 - 14 business days for 13th Floor Elevapors to ship your items. You will receive an email confirmation once your order shipped.
*For international orders, customers are responsible for all import duties and custom fees within their own country. Please allow 7 - 14 business days for 13th Floor Elevapors to ship your items. 13th Floor Elevapors is not able to identify how long any order will take to arrive once it reaches customs in your specific country.
*If you are in need of your items sooner, please contact 13th Floor Elevapors for a quote on expedited shipping.
13th Floor Elevapors will gladly accept merchandise exchanges within 7 days of you receiving your items (excluding T & S Exclusives and Sale). We are glad to offer you a credit or the option to exchange the item for an item of equal value, excluding all shipping costs. The items must be returned in the same condition you received it in, without wear or damage, along with the packaging slip & in its original packaging. We do not do refunds.
All customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable. Please contact customer service for more information on exchanges and repairs.
Exchanges may be sent to:
13th Floor Elevapors
3303 Harbor Blvd Suite H2
Costa Mesa CA 92627
Please note: When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package. 13th Floor Elevapors is not responsible for lost exchanges.
13th Floor Elevapors vape juice is not for sale to minors. Our juice product may contain various levels of nicotine and trace amounts of nuts depending on the juice you buy. 13th Floor Elevapors attempts to feature all of our products as accurately as we can; colors, tastes & styles are displayed as precise as possible.
In the event that 13th Floor Elevapors sells out of any particular item you have ordered, we will notify you via email of when the item will be back in stock & is expected to ship out.
OUR BASIC PRIVACY STATEMENT
We respect you and your privacy. 13th Floor Elevapors has to collect some personal information in order to fulfill your order, but we will never sell, rent or trade that information with any third party. You will only receive promotional e-mails if you subscribe, and you can opt out at any time.